FAQ

Frequently Asked Questions & Answers

General

Our office is located in Williamstown North, about 30 minute drive/train ride from the city. read more

No we don’t however, we do make many bathroom and comfort stops during our tours.

We have 18 seaters, 24 seaters and a 34 seater coach. They are all smaller coaches and air-conditioned.

We do our very best to cater for all dietary requirements please let our Customer Happiness Crew know in advance if you have any requirements or allergies. If you’re super-duper picky feel free to bring along snacks or pack your own lunch.

That’s a big YES! Your safety is very important to us and all our guides are first aid trained. 

Our winery tours are designed for people over the age of 18 years. Unfortunately we do not allow children to accompany parents onboard.read more

We welcome childeren on most of our tours, we have reduced prices for children on our one day tours however, for our multi-day tours the price is the same as an adult. A child is anyone that is 12 and under. read more

Yes! You usually can book it on the day, please let your driver guide know. read more

Cancellations within 7 days of departure will result in 50% loss of the ticket price, cancellations within 48 hours of departure will result in full fare forfeiture. See our terms and conditions for more information.

We generally aim to return to Melbourne between 8:30pm – 9.00p.m read more

Absolutely! It is recommended that you arrive at your pick up location at least 10 minutes before your scheduled departure time. read more

We have inner-city pick-ups at landmark locations and selected hotels. The pick-up times and locations are listed on our website. If you aren’t sure which is your closest location give our office a call and we’ll happily check for you. read more

For many of our day tours you will only need a small bag with your personal items such as a backpack/purse/handbag to keep your essential items safe.read more

We may be running multiple buses so our drivers will find somewhere to park, get off and approach you to check if you’re on their manifest. Please listen out if they’re announcing the name of the tour or your name. read more

Send an email to [email protected] with the name and date of the tour you were on. The name your reservation was booked under and your Driver/Guide’s name. A detailed description of the item with a photo of it if possible would make it easier for us to identify.

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