COVID-19 Important Information
Our tours continue to operate throughout Australia.
Given the current circumstances surrounding COVID-19, if you decide to cancel your tour we completely understand. The health and wellbeing of our customers and staff is our number one priority.
If your tour date is booked inside our cancellation period, where our cancellation fees would normally apply, in this instance, we’re happy to offer a 110% travel credit with Wildlife Tours, which is valid for travel until 31 March 2022.
Amendment to Cancellation Terms & Conditions
Terms & Conditions:
Although every effort is made, Wildlife Tours Australia shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Wildlife Tours Australia retains the right to alter routes, itineraries, bus type, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours. Wildlife Tours Australia will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions. Fares are shown in Australian Currency and are correct at time of printing but are subject to change. Accredited Bus Number: AC003612
Cancellation by the traveller:
Day Tours – Cancellations within 48 hours or failure to board on the day of tour, will result in 100% full fare forfeiture. Cancellation 3 to 7 days prior to departure will result in a 50% loss of the ticket price. Date change fees apply inside & including of 7 days $25 per person.
Extended Tours – Cancellations within 14 days or failure to board on the day, will result in 100% full fare forfeiture. Cancellation 15 to 21 days prior to departure will result in a 50% loss of the ticket price. Cancellation 22 to 30 days prior to departure will result in a 25% loss of the ticket price. Date change fees apply inside & including of 21 days $150 per person.
Cancellation by us:
Extended Tours – We may cancel a trip at any time up to 45-60 days before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights. No further cancellations should be made within 45 days.
To maximise the comfort of your journey, no luggage storage facilities are provided on Day Tours it is recommended you bring a small daypack no bigger than 5kg. Extended Tours: Maximum baggage allowance per person is 15-20kg (preferably a soft travelling pack). Excessive luggage may incur a surcharge fee. In addition, you may bring a sleeping bag. Inappropriate luggage presented at departure such as strollers, walking frames and wheelchairs may result in refusal to board unless previously arranged. Excessive amount of luggage may incur a surcharge fee, for concerns please call our friendly reservations team. Accommodation: Please be aware that cooking facilities may not always be available on our extended tours.
By booking a tour with, Wildlife Tours Australia you are agreeing that we may contact you in relation to feedback about a tour which you have undertaken with us or one of our affiliates, Wildlife Tours Australia may contact you via email in relation to specials or promotional offers. In the event you do not wish to receive any correspondence from us, please select the easy opt out button to discontinue any communication. All photographs and video content recorded during all tours can be used for marketing purposes, please advise your tour guide if you do not agree to release this permission.
Wildlife Tours Australia permits children on most tours, however due to the nature and length of some tours it may not be recommended – please check with reservations. Children rates apply to our 1-day tours aged between 0 − 12 years, a baby seat can be provided on request (free of charge). To arrange this, please give us a call before your tour. Minimum age for our winery and extended tours is 18 years old, children are not permitted. Please note anyone under the age of 17 years old and younger, must travel with a legal guardian or adult. Due to limited luggage restrictions, pushers and prams are not permitted on tour.
Pick Up and Drop Off Services:
Wildlife Tours Australia may offer complimentary inner-city pickup and drop off services to various accommodation providers. It’s highly recommended to arrive for pick up well in advance of your scheduled pick up time to ensure a smooth departure. Please note Wildlife Tours Australia cannot be held responsible for passengers who fail to load.
Please notify Wildlife Tours Australia with any dietary requirements, medical conditions 48 hours prior to departure day. There are limited food options on extended tours once we have departed.
Re-Confirm your tour:
All reservations must be confirmed within 48 hours of departure via email to [email protected]