Terms and Conditions

Force Majeure Cancellation Information

Amendment to Cancellation Terms & Conditions

Tours departing from 17 March 2020
Our tours continue to operate throughout Australia. Given the current circumstances surrounding COVID-19, if you decide to cancel your tour we completely understand. The health and wellbeing of our customers and staff is our number one priority.
If a trip is cancelled due to a ‘Force Majeure Event’, we can offer you a choice of:

(a) a 100% credit voucher of monies paid for your trip; or

(b) a refund minus unrecoverable costs.

If the cancellation due to a ‘Force Majeure Event’ occurs after a trip has commenced, we can offer you a choice of a pro-rata:

(a) 110% credit voucher for the days that remain on your trip; or

(b) refund minus unrecoverable costs of the days that remain on your trip.

Any credit travel voucher resulting from a cancellation as mentioned in (Cancellation by the Traveller):

  • 3-year expiry date and may be applied towards any other available trip offered by GLT;
  • are not redeemable for cash;
  • excludes flights or insurance as they will have their own booking conditions

In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

A “Force Majeure Event” includes but is not limited to: acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or other health emergency; flood; windstorm or other extreme weather event; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue.

Terms & Conditions:

All bookings are made with Get Lost Travel Pty Ltd (ABN 94 143 929 962) (us/we). By booking a trip with us you have agreed to be bound by the terms and conditions set out in these booking conditions. Your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation and/or invoice. Accredited Bus Number: AC003612.

Validity:

Dates and itineraries are valid until 31 March 2023, from 1 April 2021 dates and itineraries are indicative only.

Standard conditions:

Any references to ‘GLT’, ‘we’, ‘our’ and ‘us’ equates Get Lost Travel Pty Ltd, which applies to the following GLT trading brands and entities below: Autopia Tours, Wildlife Tours Australia, Boutique Touring Company and Geelong & Bellarine Tours.

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us. We strongly recommend that you also read the information relating to your product or service prior to booking to ensure that you understand the itinerary, style and physical demands of the tour you are undertaking. GLT will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions.

Although every effort is made, GLT shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passengers have travel insurance coverage. GLT retains the right to alter routes, itineraries, bus type, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used from time to time on some tours. Fares are shown in Australian Currency and are correct at time of printing but are subject to change.

Traveller information

For us to confirm your travel arrangements, you must provide all requested details at the time of booking. We will collect certain information from you when you wish to book a trip, this information will be kept on file for 30-days for the purposes of contact tracing. The following personal information will be required: Your full name, contact details, email address, nationality, or Australian postcode and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. For more information about how we treat your personal information, please refer to our Privacy Policy.

Booking Terms and Conditions

Customer responsible for own vaccination and testing:

The customer shall comply with all Government (Federal, State and Territory) COVID entry restrictions and vaccination guidelines or testing requirements for entry into Australia and/or at the time of travel for tour and transport services. Where the customer is not vaccinated and/or tested prior to departure, the customer will forfeit any and all monies paid and GLT holds the right to refuse boarding. Where the customer cancels due to travel restrictions other than vaccination or testing requirements, the operator shall have the discretion to

  1. offer a refund or credit voucher (to be used at a later time); or
  2. to forfeit any and all monies paid by the customer.

For the purposes of (a), the operator reserves the right to withhold such a reasonable sum to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer.

Cancellations & Refund Policy

Cancellation by the traveller:

We understand that travel plans can sometimes change, if you cancel some or all portions of your booking the cancellation terms set out below will apply. A cancellation will only take effect when we receive written confirmation that you have sent to your relevant booking agent notifying them of your cancellation. 

If you wish to change or cancel a trip:

Day Trips:

(a) Flexible Date Changes – unlimited supply of free date changes available up until 7-days prior to departure; or

(b) 2 to 7-days prior to departure:

  • we will hold 100% of the deposit paid by you as a credit voucher, valid for redemption within 3-years from date of purchase
  • any credit voucher resulting from a cancellation may be applied towards any other tour operated by GLT within Australia; or

(c) 8-days or more prior to departure,

  • we will refund balance paid by you in connection to your booking less any unrecoverable costs; or

(d) failure to board on tour or cancelled within 2-days/48-hrs will result in full fare forfeiture of the ticket price and not eligible for a refund; or

(e) cancellation prior to departure due to you having COVID-19/ “flu-like symptoms”, supported by a medical certificate, we will refund 100% of monies paid by you either directly or via your booking agent.

Extended Trips:

(a) Flexible Date Changes – unlimited supply of free date changes available up until 30-days prior to departure; or

(b) 14 to 30-days prior to departure:

  • we will hold 100% of monies paid by you as credit voucher, valid for redemption within 3-years from date of purchase
  • any credit voucher resulting from a cancellation may be applied towards any other tour operated by GLT within Australia; or

(c) 31-days or more prior to departure,

  • we will refund balance paid by you in connection to your booking less any unrecoverable costs; or

(d) failure to board on tour or cancelled within 14-days will result in full fare forfeiture of the ticket price and not eligible for a refund; or

(e) cancellation prior to departure due to you having COVID-19/ “flu-like symptoms”, supported by a medical certificate, we will refund 100% of monies paid by you either directly or via your booking agent.

Any credit travel voucher resulting from a cancellation under (Cancellation by the Traveller) has an expiry date of 3 years and may be applied towards any other available trip offered by us. This credit is transferable however not redeemable for cash.

Note different cancellation conditions may apply if/when booked through third party agents, your travel consultant will advise if differences apply. We strongly advise you to take out cancellation insurance at the time of booking. If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services. If you fail to join a trip, join it after departure, or leave it prior to its completion, no refund will be made or compensation for departure costs incurred. The above cancellation terms are less any unrecoverable costs by accommodation providers, travel agents, third-party affiliates and supplier fees.

Cancellation by us:

Our trips are guaranteed to depart once they have one fully paid traveller onboard, unless minimum group size specifically states otherwise (refer to Product Fact Sheets) or in the event of a Force Majeure resulting in the cancellation of a trip.

We may cancel a trip at any time up to 7-days (Day Trips) and 30-days (Short-Break / Extended Tours) before departure. Alternatively we can cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events occurs that deem it not viable for us to operate the planned itinerary.

Standard cancellation:

If we cancel your trip, we can offer you a choice of:

(a) a 100% reimbursement of monies paid for your trip

(a) transfer amounts paid to an alternative departure date or tour operated by GLT; or

(c) issued with a credit travel voucher to the amount paid for your trip, valid for 3-years

Child policy (age requirements):

Our child and infant policy and pricing does vary depending on the trip; this is due to the diversity in our product range. All travellers under the age of 18 years old must be accompanied by an adult or guardian.

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Day Trips (suitable) – 0 to 12 years old

Trips include:

  • Great Ocean Road 1 Day (ie.Reverse, Standard, Sunset) [VIC]
  • Phillip Island & Koala Highlights 1 Day [VIC]
  • Lake Mountain Snow & Waterfalls 1 Day [VIC]
  • Peninsula Hot Springs 1 Day (Morning & Twilight) – 0 to 2 year olds pay transfers, bathing is free [VIC]
  • Jumping Crocodile Tour ½ Day [NT]

Infants aged 0 to 4 are not permitted to travel on adult laps and must be safely restrained within a child protective seat. Infant protective seats must be requested.

Day Trips (restrictions) – 6 to 12 years old

Trips include:

  • Grampians Wilderness Eco Escape 1 Day [VIC]
  • Blue Mountains Sunset & Wilderness 1 Day [NSW]
  • Hunter Valley Scenic Wine & Dine 1 Day [NSW]
  • Pinnacles Sunset & Stargazing 1 Day [WA]
  • Kakadu Wilderness Escape 1 Day [NT]
  • Litchfield National Park 1 Day [NT]

These trips require a moderate level of fitness to complete walks and have an element of safety required. Not suitable for infants or children 5 years and under.

Day Trips (winery restrictions) – 18+ years old

Trips include:

  • Discover the Yarra Valley Wine Tour 1 Day [VIC]
  • Explore Mornington Peninsula Wine Tour 1 Day [VIC]

Minimum drinking age in Australia is 18 years, proof of age or photo ID is required. Not suitable for children 17 years and under.

Short Break & Extended Trips (age restrictions) [VIC, SA, WA] – 6 to 17 years old

Trips that include accommodation nights within the itinerary:

  • Basic Dormitory Share (Quad) – fares apply to Adults 18+ over
  • Standard Private Share (Double/Twin) – fares apply to Adults and/or Child
  • Standard Private Room (Single) – fares apply to Adults 18+ over

Children aged between 6 to 17 years old are required to stay in private rooms. Not suitable for infants or children 5 years and under.

Short Break & Extended Trips (age restrictions) [NT] – 12 to 17 years old

Trips that include accommodation nights within the itinerary:

  • Twin Share – fares apply to Adults and/or Child
  • Single Swag – fares apply to Adults and/or Child

Not suitable for infants or children 11 years and under.

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Travel insurance

We recommend all guests have travel insurance and should be taken out at the time of booking prior to tour departure. Your travel insurance must provide cover against personal accident  death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200 000 for each of the categories of cover.  

We also strongly recommend it covers cancellation  curtailment, personal liability and loss of luggage and personal effects.  If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number and emergency contact number with you rather than the bank’s name and credit card details.

Prices and surcharges:

Our tour prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our tour prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip have been charged different prices. Your best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may become available after you have paid your will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply as set out below in (Cancellation by the Traveller). The most up to date pricing is available on our website. Please note that a surcharge may be applied to a purchase made by credit card.

Privacy policy:

By booking a tour with, Wildlife Tours Australia you are agreeing that we may contact you in relation to feedback about a tour which you have undertaken with us or one of our affiliates, Wildlife Tours Australia may contact you via email in relation to specials or promotional offers. In the event you do not wish to receive any correspondence from us, please select the easy opt out button to discontinue any communication. All photographs and video content recorded during all tours can be used for marketing purposes, please advise your tour guide if you do not agree to release this permission.

Alcohol policy:

Alcohol is not permitted on board our vehicles. We reserve the right to refuse re-entry if passengers are overly intoxicated, and propose a threat to other passengers, our driver or vehicle. We also reserve the right to advise at any time prior to departure and whilst in operation, that alcohol is no longer permitted. The legal drinking age in Australia is 18 years old, photo ID is required.

Luggage policy:

To maximise the comfort of your journey no luggage storage facilities are provided on our (Day Trips): It is recommended you bring a small day pack no bigger than 5-7kg. (Short-Break / Extended Tours): Maximum baggage allowance per person is 15-20kg preferably a soft travelling pack. Excessive amounts of luggage may incur a surcharge fee. Inappropriate luggage presented on the day of departure such as surfboards, bikes and an excessive amount of luggage may result in refusal to board unless previously arranged. Other: mobility scooters, wheelchairs, pushers, prams, walking frames and other walking aids cannot be stored safely on our vehicles, please advise prior to booking if there are any of these aids required.

Pick up and drop off services:

Wildlife Tours Australia may offer complimentary inner city pickup and drop off services to various accommodation providers. Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location (accommodation provider) at least 10 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you causing failure to load. Wildlife Tours Australia cannot be held responsible for passengers who fail to load.

Dietary requirements:

Please notify the Wildlife Tours Australia with any dietary requirements, food allergies and/or medical conditions at the time of booking or 7-days prior to tour departure. Limited food options are available on extended tours, forward planning is required to ensure we can accommodate but not guaranteed.

Re-confirm your tour:

All reservations must be confirmed within 48 hours of departure via email to [email protected]

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