Terms and Conditions

Terms and Conditions: Although every effort is made, Wildlife Tours Australia shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Wildlife Tours Australia retains the right to alter routes, itineraries, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.

Cancellation Policy: Failure to board or cancellation within 7 days of departure will result in a 50% loss of the ticket price; cancellation or transfer within 48 hours of departure will result in full fare forfeiture. Wildlife Tours will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions.

Transfer Policy: $25 per person transfer fee applies to any transfer of service within 48 hours to 7 days before departure. Transfer within 48 hours will result in full fare forfeiture.

Child Policy:  Children are permitted on most tours, however due to the nature and length of tours, it may not be recommended, please check with reservations for recommendations. Children rates are available on our 1 day tours for Children between the ages of 0 – 12 years, a baby seat can be provided if requested. Due to limited luggage restrictions, pushers and prams are not permitted on tour.

Children aged 8-17 will need to stay in a private room with a parent/guardian onboard multi-day tours.

Luggage Policy:                                                                                                                                                                    

Luggage for day tours: There are no luggage storage facilities on day tours, please do not bring your luggage with you. Luggage may be stored with your accommodation provider for the day.

Any inappropriate luggage presented on the departure day (including strollers) may result in refusal to board.

Luggage for multi day tours: Maximum of 20kg per person in a soft travelling pack.

Please note: Days of departure noted with * are peak season departures only and these bookings need to be confirmed prior with wildlife tours

Confirmation: All reservations must be confirmed within 48 hours of departure via email to [email protected]

Privacy Policy:  By booking a tour with Wildlife Tours Australia you are agreeing that we may contact you in relation to feedback about a tour which you have undertaken with us or one of our affiliates. Wildlife Tours may contact you via email in relation to specials or promotional offers. In the event you do not wish to receive any correspondence from us, please select the easy opt out button to discontinue any communication.

Pick Up and Drop Off Services: Wildlife Tours may offer complimentary inner city pickup and drop off services to various accommodation providers. Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location (accommodation provider) at least 10 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you, causing failure to load.  Wildlife Tours cannot be held responsible for passengers who fail to load.